We support you in designing, implementing, and optimizing an effective Customer Relationship Management (CRM) system, customized to your business. Our goal is to strengthen customer relationships, increase sales performance, and enhance the efficiency of commercial and marketing processes.
我们协助您设计、实施并优化高效的客户关系管理（CRM）系统，专为您的业务定制。我们的目标是强化客户关系、提升销售业绩，并提高商务与营销流程的效率。
Objectives of the consultancy
- Centralize and organize customer data
- Optimize sales and after-sales processes
- Automate marketing and customer care activities
- Improve customer retention and conversion rates
- Support strategic decisions with real data
- 咨询目标
- 集中并组织客户数据
- 优化销售和售后流程
- 自动化营销与客户服务活动
- 提高客户留存率和转化率
- 通过真实数据支持战略决策
🔍 Services offered
- Business needs analysis
- Evaluation of current workflows
- Identification of critical issues in customer management
- Selection and customization of CRM
- Consulting on CRM platforms (such as Salesforce, HubSpot, Zoho, Pipedrive, etc.)
- Configuration and adaptation to operational needs
- Integration with other business systems
- Connecting CRM with ERP, email marketing, e-commerce, ticket management, and other digital tools
- Process automation
- Creation of automated workflows for lead generation, follow-up, newsletters, customer support, etc.
- Team training
- Practical staff training on CRM usage
- Support for system adoption and cultural change
- KPI monitoring and reporting
- Creation of customized dashboards for sales, campaigns, customer support, and business performance
🔍 提供的服务
- 企业需求分析
- 当前工作流程评估
- 识别客户管理中的关键问题
- CRM 的选择与定制
- CRM 平台咨询（如 Salesforce、HubSpot、Zoho、Pipedrive 等）
- 配置与业务需求的适配
- 与其他企业系统的集成
- 将 CRM 与 ERP、电子邮件营销、电子商务、工单管理及其他数字工具连接
- 流程自动化
- 创建自动化工作流，用于潜在客户开发、跟进、新闻简报、客户支持等
- 团队培训
- 对员工进行 CRM 实际操作培训
- 支持系统采用与企业文化转型
- KPI 监控与报告
- 为销售、营销活动、客户支持和商业绩效创建定制化仪表盘
📈 Tangible benefits
- Greater control over customer relationships
- Faster and more traceable processes
- Increased sales and customer loyalty
- Reduced errors and manual activities
- Smoother internal communication and always up-to-date data
📈 实际优势
更好地掌控客户关系- 流程更快捷且可追踪
- 提升销售额与客户忠诚度
- 减少错误和人工操作
- 内部沟通更顺畅，数据实时更新
